How to File a HRA Claim with WEX Online

This guide details the steps to file an HRA claim to request reimbursement from your HRA account through WEX. Before beginning, please make sure you have the appropriate receipts/documentation for your claim.

Note: The process for filing an FSA claim is slightly different. Refer to WEX Employee Account Online Instructions handout for information for FSA claims. 

1. Navigate to the WEX website using this URL http://www.wexinc.com.

2. Click on “Login” in the upper right portion of the screen, then choose “Benefit Accounts” once the drop-down menu appears to navigate to the general Login screen.

3. Under the “Participant Accounts” section select the “HSA, FSA, HRA/Wellness & Commuter”

link.

4. On the Login screen, enter your username and password and click on the blue “Next” button. If this is your first-time logging in, click on the “Get Started” button under the New User section on the Login screen.

Note: You should have received an email “invitation” from WEX after your enrollment in the applicable HRA plan through Xenium. If you have not received one yet, you can reach out to your HR Business Partner to make sure your account has been set up.

HELP TIPS

• If you have forgotten the username, you can click on “Forgot Username?” or click the link to online assistance on the right side of the screen for a step-by-step guide to retrieving your username.
• Once your account is set up, your Xenium HR Business Partner and Benefits Specialist do not have access to your username/password, so they cannot retrieve it for you. It is best to use the links on the page to recover your login information or reach out to WEX directly at [phone] or [e-mail].

5. A field will appear under Username to enter the password. Enter your password into the field and click the blue “Login” button. Again, if you have forgotten your password, you can click on “Forgot Password?” or click on the online account assistance link on the right side of the screen for assistance.

6. Once logged in, the screen displays your account dashboard with all active accounts, plus the available balance. Quick links in blue are located at the top of the screen. To file an HRA claim, click on “Reimburse Myself”:

7. In the “Pay From” field select Medical, even if it is for a dental claim (if your plan offers Dental HRA reimbursement). You will have the opportunity to choose Dental HRA later.

8. The “Pay To” field will default to “Me” and the payment method you have set up. If you have set up multiple reimbursement accounts, you can choose the account you wish the funds to go to from the drop- down menu. Once the payment options are selected, click the blue “Next” button:

9. Next, upload your receipts/documentation. Please verify you have valid documentation; or else your claim will be rejected, and more documentation will need to be uploaded.

HELP TIPS

• The yellow question mark next to “Receipts” provides an explanation of what will be considered acceptable documentation.

To upload the documentation, click on the hyperlink to “Upload Valid Documentation” in blue.

A pop-window will appear displaying file formats that will be accepted. Click on “Browse for a file” to select the needed file from your computer. Once you have selected the file, click the blue “Submit” button.

HELP TIPS

You must have one of the following valid receipts to substantiate (verify) your claim:

• Store/ Pharmacy receipt, including name of product and date of service
• Co-pay receipt from medical provider, including date of service
• Itemized bill from medical provider, including date of service, provider name, and description of service or product
• Insurance company’s “Explanation of Benefits,” including date(s) of service

Note: Canceled checks and credit card statements are not valid receipts

WEX will send an email to notify a participant if additional information is needed to substantiate a claim. The sender email address is [e-mail]. Check your email Inbox and Junk folder for messages if you have not received an approval within three business days. WEX messages are also viewable on your online account. 

Once your file is successfully uploaded, the file name will appear on the screen. Click the blue “Next”

button to proceed.

10. On the Claim Details screen, enter more information about the claim including date of service, service provider, and claim type.

HELP TIPS

• When entering the amount of the claim, enter the entire cost of the claim, not just the amount for reimbursement. The system will automatically deduct the amount you, as the employee, are responsible for based on the HRA plan setup.
  • Example: Your plan has a $3500 deductible, and you are responsible for the first $500 and the last $1500. You have a claim for $3000. The system will deduct the first $500 you are responsible for and the last $1000, and will reimburse $1500.
• NOTE: Depending on your employer’s plan, you may select the appropriate HRA (if multiple are offered) from the “Category” field or from the “Type” field. Review all fields in the Claims Details screen and choose the appropriate type of reimbursement as needed.

11. To request reimbursement for a dependent’s claim, you can choose them from the Recipient list if they are already in the system. Note: New dependents must be verified/ enrolled in the HRA plan by Xenium. Please reach out to your Xenium Benefit Specialist to assist with enrollment.

12. If you drove to this service and wish to use your HRA funds to reimburse yourself for mileage at the IRS set rate for medical services, you have the option to do that here as well. It is optional, and you can skip if you wish.

Once finished with this screen, click the blue “Next” button.

13. The final step displays the summary screen where you can review your claim info, make any changes or updates, upload new receipts, save the claim for later submission, or add additional claims. Once you are ready to submit, check the box indicating you have read the terms and conditions, then click the blue “Submit” button.

14. Once the claim is successfully submitted, a transaction confirmation appears. You may also print the confirmation for your records, review claim information (click on the blue plus sign to expand the claim information field) or review/upload receipts.

To check back on the status of your claim, from your dashboard, click on the HRA account applicable for the claim to display the status page.

If you have questions about the HRA Claims Process or the status of your claim, please contact the WEX Participant Services Team.

Business Hours: Monday-Friday 6:00AM-9:00PM Central Time

Questions when enrolled: 1-866-451-3399

Questions before you enroll: 1-844-561-1337

Email a question: [e-mail]

Submit a form: [e-mail]

Live chat: go to www.wexinc.com, hover over Solutions and select Participants/Employees.